I have checked the website and can't work out - 5361670. Switched On Families. Re: I need a Virgin Media Wall Socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Connect the new Hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. What do we do? - 5352510. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Quickstart is the quickest and easiest way to setup our services. My VM Router is is my office adjacent to hall. Plug into the Hub. • Connect the power supply to the back of the new box, then switch on at the wall. A photo would be helpful if possible. So you can either unscrew this one & push on the connector provided in the Quick Start pack. It is causing an issues to my development of the property. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. We would like this to be re-located please into our living room on ground floor. Loose connections, damaged sockets, or bent pins can. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The wall box may be branded with the logos of an old cable TV company (not VM). As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. I don't longer work there. I’ve just lived into my new house and received my Virgin box. 2 1. Plug the cables into the Hub. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. 29-12-2022 20:58 - edited 29-12-2022 21:00. We would like to show you a description here but the site won’t allow us. You may need to use the spanner provided. Trouble shooter. It is a detached 3 floors old house. on 01-06-2023 19:26. I have had my telephone disconnected from my socket for quite a while as we were getting constant scam calls. *In this video I try to show how to connect a coaxial cable (tv cable) into a wall socket. Virgin Media; My Virgin Media; Shop; Help;. Everything is converted to specialised triple screened coaxial cable. Forum Team 61 Views Message 2 of 2Solved No Virgin Media Wall Socket At Installation Community 4832746. Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. I have the old virgin media wall socket. on 08-01-2023 20:46. . my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. Can anyone help please? Need. 01-02-2023 10:59 - edited 01-02-2023 11:00. Chris. Next, connect the power cable. Explain what needs to be done and book an engineer visit. Hello, We recently moved into a house which has this box connected to the router. It is surface clipped usually. When I proceeded to set up my Hub 3 I quickly realised that. The only problem is that the Virgin engineer kindly pushed the cable through a hole he drilled into the wall so it doesn't look very pretty. Virgin Media. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Incidentally the phone socket is redundant if not in use and can be safely removed. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. So, a 50 minute broadband, TV and phone. All. the box should be inside your house. if your taking it off for good hit the torx screw hard with a hammer and it will crack and the front casing will come off (but do it this way. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. This is very easy to do and will only take a couple of minutes. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. The NTL cable termination box is outside. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. RedTomato said: I removed my Virgin cable about a month ago. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. 0, TP-Link Archer C8, TP-Link TL-SG108S 8. Preparing for Landline changeover to fibre. I've got 2 wall sockets that I think are likely. I’m also having the same issue I recently received a virgin media starter kit and only have the virgin media Ethernet outlets. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. Adduxi. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. The Motorola models include a built-in passthrough mode for attached devices and a line filter, saving you from buying both additional splitters and the line filter for your primary service line. All the cabling is the property of Virgin Media and must not be touched. If by old box you just mean a wall socket for plugging equipment into, it would be best to leave it in place in case you ever take Virgin Media services in future. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. We would like to show you a description here but the site won’t allow us. Security matters. Has anybody ripped thes out and not disturbed the internet phone. I have gone through several videos and found that there should be wall socket inside your home. However, I do not have any of the specified wall sockets available. Hello sophieboulter1. - Ideally, I would like to install a permanent wall socket that could accept the above signals and run the cables to an "out of sight" location, at which either Sky or Virgin could be connected to the socket. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. . 1. Being connected to the internet is one of the most important modern essentials in 2022,. I think there’s something missing to the Virgin Media wall socket in my flat. Business, Economics, and Finance. All the wall sockets I can see are for BT. log into hub3 - 192. 3 weeks ago. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Plug the cables into the Hub. Push the red label end of the white cable, into the wall socket. How about using a 10m RJ11 to RJ11 telephone cable. Security matters. I have the new one as. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. See where this Helpful Answer was posted. Browse Virgin Media Virgin Media Community. Thankfully, it's very easy to tell whether your. 21 virgin media virgin tv v6 installation manual pdf 22 v6 file extension what is it how to open it solvusoft. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. Options. 6 dB and should ideally have a terminator cap on the unused connection). I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Share. The phone number doesn't connect you. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. VM will usually only supply a Quickstart to a property that had VM previously. So, my downstairs living room has a virgin wall socket, which has been fine and dandy since we moved in. Switched On Families. Reply. Options. I received myquickstart pack yesterday. I'm sorry to hear your wall socket is getting in the way. £12. 0 Kudos. That is a rooftop aerial outlet for Freeview TV. A second telephone is plugged into a wall socket downstairs with the Virgin number. The wall box may be branded with the logos of an old cable TV company (not VM). The cable going in will be a double. We have a TV and broadband but no landline required. Click to find the best Results for virgin media Models for your 3D Printer. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. Stay safe online. But I have actually managed to get through to the technical team over chat. Sometimes there is no wall box, just a trailing cable. My VM Router is is my office adjacent to hall. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. Tudor. Or if the other end of the white cable is in a more useful. Options. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. No photo attached. House on renovation at the moment and electric rewire is done. But I have no Virgin Media Wall socket in my - 5339557. Mark as New; Bookmark this message; Subscribe to this message; Mute;sounds like the installer wanted to make money. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. 10; 0; 0; alexkay003. add to list Tags Virgin Media V3 Hub - 2U cabinet rack mount , ,. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Use an 11mm spanner, or pliers, to grip the hexagonal part of the connector. QuickStart, set up and connections. It also protects the network from 240 volts being fed to it by faulty TVs in your home. A Ti-Vo was installed in one of the upstairs bedrooms. I’ve received my QuickStart package to find I do not have a compatible wall socket. easy install. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. Check your DMs btw. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayBefore I went on holiday at the beginning of June the Landline was working fine, but now it's completely dead, and I have been unable successfully to contact Virgin to find out why. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. A wall box may be branded with the logos of an old cable TV company (not VM). #2. You can also identify a split socket looking at the side. I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. Ranj11 Posts: 7 Forumite. How can I speak to someone about getting one installed. The black twin cable (i believe it's called shotgun) has Satellite Main and Satellite Sub "F" Type connectors going in to my Samsung Smart Hub. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. cable from wall. 1. I was never asked if I had a wall box. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. socket. Plug the cables into the Hub. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Account - Mobile. This change will affect other devices that rely on a phone line, such as some fire and burglar alarm systems and telecare devices. The top “capped” one is marked FM & has been disused since cable went digital. Sometimes there is no wall box, just a trailing cable. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Hi. They will charge £99 for a relocation. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Switched. If I ever want to switch to Virgin Media in the future for Internet and TV, what materials do I need so I can prepare installation around the house?Alessandro Volta. It is easier to decorate without wires and boxes so I would like to hear your expe. Old Virgin Media box and poor signal. However the wall socket doesn’t have the correct connection for the cable with the hub. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Aug 8, 2019. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. I recently got Virgin broadband installed. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. 68K; 345; 502; Alex_RM. 0 Kudos. The wall box may be branded with the logos of an old cable TV company (not VM). One of them was Telewest. 1 Mar 2016. Forum TeamWe would like to show you a description here but the site won’t allow us. The first wall socket is in the lounge and that's where the Virgin Media hub is too. on 17-03-2023 15:18. Reply. Pop the power cable into a nearby plug socket, and turn it on. Perfect for when you can’t all decide on what to watch. If you look into the back of your Hub, you'll see a port. I got a self setup broadband kit but have no Virgin media wall plug. Phone line - 5 mins. Switched On. One of them was Telewest. . All I am aware of terminate the fibre inside your house though. Occasionally only a very short stub of wire is left behind often hidden. The cable on the right looks like is for a Freeview TV antenna. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Fixmyline telephone and broadband engineer posts facebook 35 years to discover a faulty wired master socket plusnet community 1 in 8 out way coax cable splitter tv connector moca 5 2500mhz at affordable s free shipping real reviews with photos joom making the switch virgin media geeky story coolsmartphone andrew mabbitt on twitter so virginmedia. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. 2. If you're happy for us to get this booked. on 27-10-2022 09:24. We're moving in a few days with Virgin and they said we need to take the super hub 2 and Tivo box with us. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Tried looking but can't see a way to book an engineer for this? Thanks. Shop spark plug sockets, 12-point sockets, square bit socket sets and more from top brands including Mastercraft and MAXIMUM. Next, connect the power cable. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. And on the back of the box. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. unnecessarily. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. £270 does sound way over priced for a tv aerial. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. there is a knack to it but you will get it. - All the cables for my TV, Virgin, Sky-tv are entering my property from the living room window. I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Old blue yonder. 0 Kudos Reply. . I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). 30-01-2023 13:36 - edited 30-01-2023 13:51. 0 Kudos. 1. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Fibre Broadband. But the metal isolator box looks like it might be the wrong way around. There must have been a previous installation or you would not have been offered a self install. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. . I’m having the exact same problem. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. I've also got an old NTL phone socket so. 2. The house has the brown external junction box fitted to the front of the property on the external living room wall (see pic). Making The Switch To Virgin Media A Geeky Broadband Story Coolsmartphone. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help,. Pop the power cable into a nearby plug socket, and turn it on. Vonage 2nd line. Everything is freshly decorated and the telly, internet and TV work fine. Tried looking but can't see a way to book an engineer for this? Thanks. 0 Kudos Reply. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Provides a range of audio and video signal connections. 0 which means the speed will be rather limited (i. Tudor. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. £270 does sound way over priced for a tv aerial. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. The newer self install cables tend to be push fit but they are supposed to be attached to an F-type socket at the back of the Hub and at the wall. Connect the Hub’s power cable with the blue tab. 4. Don’t plug the power cable into a plug socket yet. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Virgin Media. Now none of my internal phone. The internal box should be oblong, square one are for phone. I have tried for half an hour to contact Virgin about this without success and am now locked from their phone assistance because it says I got the password wrong which I have. I have received my quick start-up kit. There is no way I can insert the isolator cable into the - 5223924. Very poor advice. --Hub 3. Location. Installation: Wall socket issue. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Switch off your old box I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The cable could be hidden within, or behind, furniture. Getting Connected with Virgin Media is easy when you have a wall socket. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. 6. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free Website: Thingiverse. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. VM has a rolling programme of work to move all customers over by 2025. Virgin cables must only be provided by isolated sockets provided by Virgin Media. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Went outside and there appears to be nothing on the other side (maybe removed). Options. It’s important you talk to your provider about how the service will work for you. Browse Virgin Media Virgin Media Community. I got my Virgin Media hub yesterday but I do not have a Virgin Media socket. Some install their own poles too. The cable could be hidden within, or behind, furniture. Step 4. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. sorry mate but by the time u have brought this and that and messed around here and their its just easyer to pay the £65. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. Hi, I need to get our Virgin Media socket moved slightly so that we can fit a new radiator. . I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Teki, Mar 28, 2020. Grab the end of the white co-axial cable and connect to the pokey-out socket on the Hub. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Quickstart is the quickest and easiest way to setup our services. The engineer will bring everything needed to install your Virgin Media services on your chosen day. ) The hub will be in here too. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. The Stream remote. Same thing happened, and on all the wall phone points. Call the pre-installation and delivery team on 0800 052 1734. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free. - 5250024Forced to use Virgin Media Broadband. I have signed up as a new user for Virgin Fibre. Just like the other posts- I do not have a virgin media wall box. Upon connecting however, I got flashing red lights. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. I’ve tried calling but the people I’m connected to keep hanging up. Telewest Cable Wall Sockets. So I can't do anything about price hikes. The cable on the right looks like is for a Freeview TV antenna. We would like to show you a description here but the site won’t allow us. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. For more information please visit:today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was - 5226711. However, I do not have any of the specified wall sockets available. Virgin Media; My Virgin Media; Shop;. ” I did not get a silver terminator cap in my packaging to send back. Removed before I moved in. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. (knowledge is power) Sun 05-Jan-14 12:53:34. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. However, I do not have any of the specified wall sockets available. 07K; 223; 462; Natalie_L. your old TV kit We will start with step-by-step instructions on uninstalling your old kit. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. on 05-09-2023 20:36. Only thing is how old is the Pc without a network card, since if its older it might be only usb 1. Kit arrived today…no wall box so unable to install. I have my original wall box still that has the CableTel logo. Plug into the wall socket. We’ve exactly the same problem: no virgin media wall socket, but only the very old TV socket. He - 5270179. It may just be a cable rather than an internal wall box. Standard Member. -a power cable for the hub's adapter. So you can either unscrew this one & push on the connector provided in the Quick Start pack. If you can't find any cable, then try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday, and explain. VM came and linked TEL1 in to your existing home phone wiring to re-enable the old sockets on the new line. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Virgin Media engineer installation. We would like to show you a description here but the site won’t allow us. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. We also don’t have an Ethernet point only an old BT outreach 5C box. on 27-10-2022 09:24. Turn any coax connection in your home into a high speed network drop. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Crypto• Plug the power supply into a mains socket. Customer since 1993. @Briannahsarah wrote: Here is a photo. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Stay safe online. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Second, you'll likely need a manned installation for your VM services. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Push the white cable with the black label into the Hub. 1 ACCEPTED SOLUTION. Rob. Get virgin engineer to move the wall socket. Installing Virgin Media broadband on the first time . With a smaller OD than standard sockets, these fit between tightly spaced fasteners. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. --. Most Virgin Media customers will receive a Hub 3 router. AnthonyRaw1986. Re: No VM wall socket / wall socket damage. wall socket. We have been sent a hub 3 quick start kit but we do not have a virgin media wall socket and now the wifi will not work for us, we have a - 5116698Step 3: Plug in your Virgin Media Hub on the go-live date.